Customer Support Policy

Last Updated: [27-10-2025]

At [Rinku Boiler Farm], we care deeply about our customers and are committed to providing a smooth, reliable, and friendly support experience.
This Support Policy explains how you can reach us, how we handle customer queries, and the timelines for resolving them.

1. Our Commitment

We aim to ensure:

• Quick responses to all customer queries.

• Transparent communication regarding orders, payments, and deliveries.

• Fair and respectful treatment of every customer.

• Resolution of issues in the shortest possible time.

Your satisfaction is our priority.

2. Support Availability

Our customer support team is available:
? Working Hours: [Insert Hours, e.g., 8:00 AM – 8:00 PM, Monday to Sunday]
? Location: [Insert City or Service Area]

You can contact us through:

• ? Email: [raysitatwork@gmail.com]

• ? Phone / WhatsApp: [+917869257952]

3. Types of Support We Provide

We provide assistance for the following:

• Order placement and payment issues

• Delivery delays or missing items

• Refund or cancellation requests

• Product quality or packaging issues

• Account login or registration help

If your concern is outside our direct control, we’ll guide you to the appropriate solution or escalate it internally.

4. Response Time

We try to respond as quickly as possible:

• Immediate for phone or chat support (during working hours)

• Within 12–24 hours for email queries

• Within 48 hours for complex cases requiring investigation

5. Escalation Process

If your issue is not resolved within the given timeframe:

1. Ask for escalation to a supervisor or support manager.

2. You will receive an update within 24 hours of escalation.

3. We ensure that every complaint is resolved fairly and transparently.

6. Feedback & Complaints

We value your feedback!
If you’re happy with our service, let us know.
If not, we want to fix it. You can send feedback or complaints to:
? [raysitatwork@gmail.com]

7. Data Privacy

All customer information shared with our support team is kept confidential and used only to resolve your issue, in accordance with our [Privacy Policy].

8. Continuous Improvement

We regularly train our support staff to improve communication, problem-solving, and food safety knowledge — ensuring you always receive the best service.

9. Contact Us

If you need help, please reach us at:
Email - raysitatwork@gmail.com
Phone - +917869257952
Address - Bypass chouk sant vinoba nagar ,Raigarh (C.G.)